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Working with People
People are the primary asset of any organization. The ability of staff to work effectively with each other and with external and internal customers is essential to growing companies. This seminar focuses on key characteristics and skills necessary to work with others. Available in half-day and full-day format.
In this seminar you will learn:
- Basic communication principles including listening exercises
- Background into personality types and behavior styles
- Information on standard defense mechanisms
- To self-evaluate and identify defense mechanisms that interfere in their relationships
- Approaches to address conflict with others in an appropriate and constructive format
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||Your approach of involving the participants and focusing on real sales experiences provided a practical learning experience.